TMedCare Return Policy
At TMedCare, we are committed to providing high-quality medical products and an exceptional procurement experience. Our return policy ensures transparency, safety, and compliance with healthcare regulations.
Eligibility for Returns
We accept returns under the following conditions:
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The product is unused, unopened, and in its original packaging
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The return request is made within 14 days of receipt
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The item was not custom-made, sterile, or otherwise marked as non-returnable due to hygiene or medical compliance
Non-Returnable Items
Due to safety and regulatory guidelines, the following items cannot be returned:
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Opened or used consumables (e.g. gloves, masks, syringes)
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Products marked as sterile, perishable, or temperature-sensitive
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Items damaged due to mishandling after delivery
Return Process
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Email our support team at returns@tmedcare.co.uk with your order number and reason for return.
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Wait for approval and receive your Return Authorization Number (RAN).
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Ship the product back using tracked delivery, clearly labeling the RAN on the package.
Refunds
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Refunds will be processed within 7 business days of receiving and inspecting returned items.
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Original shipping fees are non-refundable unless the product was defective or incorrectly supplied.
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Refunds will be issued to the original payment method.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
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Notify us within 48 hours of receipt.
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We’ll arrange a free replacement or issue a refund, including shipping costs.
Contact Us
For any return-related questions or support, reach out to:
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Email: returns@tmedcare.co.uk
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Phone: +44 (0)20 1234 5678
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Hours: Monday to Friday, 9am–5pm BST